Terms & Conditions - Ben Wilfred Properties Ltd

Last updated: 02/07/2026

Please read these terms carefully before making a booking. By booking a stay with Ben Wilfred Properties, you agree to be bound by the terms and conditions below.

1. Booking & Payment

A booking is only confirmed once full payment (or the agreed deposit) has been received and a confirmation has been sent to you.
Full payment is due at the time of booking as standard.
Split payment option (on request): Guests may request to pay a 25% deposit at the time of booking to secure the reservation, with the remaining 75% balance due no later than 14 days before arrival. If the balance is not received by this date, we reserve the right to treat the booking as cancelled and re-let the property, with the deposit retained as a cancellation fee.
If a booking is made within 14 days of arrival, full payment is due at the time of booking.
Prices are per stay, based on the number of guests and dates booked, and are subject to change for future bookings (confirmed bookings are not affected by price changes).
A cleaning fee applies to each booking, and some properties may also carry additional fees (e.g. a building guest fee). These will be shown separately at the time of booking and are included in your total price.
The lead guest (the person who made the booking) must be at least 18 years old and will be responsible for the conduct of the whole party.

2. Cancellation & Refund Policy

This policy applies to bookings made directly through our website. Bookings made via other platforms (e.g. Booking.com, Airbnb) are subject to that platform’s cancellation policy at the time of booking.

Bookings are fully refundable within 24 hours of the booking being made.
14 or more days before check-in: Full refund.
Less than 14 days before check-in: No refund.
If a guest does not show up for their stay, the full price of the reservation will be charged.
Refunds, where applicable, will be processed within 10 business days to the original payment method.
We recommend guests take out their own travel insurance to cover cancellations, as circumstances such as illness, travel disruption, or change of plans are not covered by this policy.

3. Check-in & Check-out

Check-in: from 3:00 PM on the day of arrival.
Check-out: by 10:00 AM on the day of departure.
Early check-in or late check-out may be available on request, subject to availability, and may incur an additional charge.
Check-in instructions (key/code details) will be sent before arrival.

4. Occupancy

The property must not be occupied by more guests than the maximum stated on the listing, and by confirmed guests only. Please contact us in advance if you wish to bring additional guests.
The property may not be used for parties, events, or any purpose other than as a private holiday residence.
Additional visitors (not part of the confirmed booking) are not permitted without prior agreement.

5. House Rules

Strictly no smoking or vaping anywhere on or inside the property. If evidence of smoking or vaping is found, a cleaning fee will be charged as appropriate.
Confirmed guests only. Please let us know in advance if you’d like to bring additional guests beyond those booked.
No parties, events, or multiple visitors, including hen or stag events.
This is a residential block — please respect our neighbours and keep noise to a minimum between 10:00 PM and 7:00 AM.
No pets allowed, including small pets, unless otherwise agreed in advance in writing.
Please treat the property and its contents with care and respect, and maintain it to a reasonable, acceptable standard throughout your stay.
At check-out, please return all keys, towels, and any other property belongings to their place. Do not remove bedding, towels, the cot, hairdryer, or any other items belonging to the property — a charge may apply for anything missing or not returned.
Please take out any excessive rubbish before you leave.
Balcony safety: Children must be supervised at all times when on the balcony. We cannot be held responsible for any accident or injury; by booking, you accept these terms.

Breach of house rules: Any breach of the above may result in guests being asked to leave the property without refund.

6. Damages & Security Deposit

Guests are responsible for any damage, loss, or excessive mess caused during their stay, beyond normal wear and tear.
We may request a security deposit for certain bookings. Where applicable, this will be confirmed at the time of booking and refunded within 10 working days of check-out, less any deductions for damage, loss, or additional cleaning.
Any damage or missing items should be reported to us as soon as possible during your stay.
We reserve the right to charge the card used for booking for the reasonable cost of repair or replacement of any damaged or missing items.

7. Guest Responsibilities

Guests must not exceed the maximum occupancy stated in the booking.
Guests are responsible for locking doors/windows and securing the property when out, and on departure.
Any faults or issues with the property should be reported promptly so we can address them during your stay.
Guests agree to comply with all house rules and behave in a manner that does not disturb neighbours or other guests.

8. Our Responsibilities & Liability

We will ensure the property is clean, safe, and as described at the time of booking.
We are not liable for any loss, damage, illness, or injury incurred during your stay, except where caused by our negligence.
We are not responsible for the loss of personal belongings during your stay.
Occasionally, unforeseen circumstances (maintenance issues, emergencies) may require us to make reasonable alternative arrangements; we will always aim to minimise disruption to your stay.

9. Cancellation by Us

In the rare event that we need to cancel your booking (e.g. due to unforeseen property issues), we will notify you as soon as possible and provide a full refund, or offer an alternative date/property where possible.
We are not liable for any additional costs (e.g. travel, other bookings) incurred as a result of a cancellation on our part.

10. Parking

Most properties have one allocated parking space where available. Where parking is not included with a property, public parking is available nearby. Please make your own parking arrangements — we are not liable for parking availability, fines, or related costs.

11. Complaints

If you experience any issues during your stay, please contact us as soon as possible so we can try to resolve them while you’re still there. Issues raised only after departure cannot be fixed retroactively, so we’re unable to act on them at that stage.

12. Governing Law

These terms are governed by the laws of England and Wales.

Contact

If you have any questions about these terms, please contact us.